- Returns & Exchanges
Returns & Exchanges
At Mountain Top Leather we want you to be completely happy with your purchase. We will be happy to refund any new and unused merchandise purchased from our website within 30 days of delivery.
Once we receive your item(s) back in our warehouse, a credit will be issued to you immediately, minus any original shipping charges. After 30 days, the item is yours and cannot be returned or exchanged. We highly recommend using a shipping method with tracking for your return. Mountain Top Leather is not responsible for any items lost or damaged being returned to us. Please read our special notes below prior to initiating a return.
- Items returned used or with any damage will not be accepted
- Monogrammed, personalized items cannot be returned or exchanged
- Returns must include original tags and box packaging
- US Returns: Shipping and handling charges are non-refundable
- International Returns: Shipping fees, brokerage fees, duty taxes and GST/HST taxes will not be refunded
It may take up to 7-14 business days after receipt for your refund to appear on your credit card statement
US Exchanges: If you need to exchange an item (s) please return the item (s) with instructions of your exchange, including size, color needed in exchange, along with your ship to address. We highly recommend using a shipping method with tracking for your return. Mountain Top Leather is not responsible for any items lost or damaged being returned to us. Requests for exchange are only accepted within 30 days of original purchase.
International Returns/Exchanges: Please contact Mountain Top Leather before returning or exchanging your item (s).
Return Shipping Address:
If you require assistance, please contact us at 815-588-2222. Business hours are: Monday-Friday, 8:00 am – 4:30 pm CST. Or you can email us at firstname.lastname@example.org